Refund policy

We want you to feel confident shopping with us. If something isn’t right, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it

  • It must be in the original packaging with all tags, labels, and accessories included

  • Proof of purchase (order confirmation or receipt) is required

  • The return request must be initiated within the specified return timeframe

We reserve the right to refuse returns that do not meet these criteria.

2. Return Timeframe

You may request a return within [5 DAYS] of receiving your order.

Any return requests made after this period may not be accepted.

3. How to Initiate a Return

To start a return, please contact us at thexavi.in@gmail.com with the following details:

  • Order number

  • Item(s) you wish to return

  • Reason for return

Once your return is approved, we will provide instructions on how to send your item back.

4. Refund Process

After we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method

Please allow [REFUND PROCESSING TIME] for the refund to reflect in your account, depending on your payment provider.

5. Exchanges

We offer exchanges for eligible items.

  • If you wish to exchange an item for a different size, color, or variant, please contact us at [thexavi.in@gmail.com]

  • Exchanges are subject to product availability

  • If the requested item is unavailable, a refund or store credit may be offered instead

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within [1 DAYS] of delivery at thexavi.in@gmail.com

  • Include photos of the item and packaging for faster resolution

We will arrange a replacement, exchange, or full refund at no additional cost to you.

7. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or non-returnable

  • Gift cards or digital products

  • Perishable goods

  • Personal care items (for hygiene reasons)

  • Customized or personalized products

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping charges are non-refundable

  • If a refund is issued, return shipping costs may be deducted (if applicable)

We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

9. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us at:

Email: thexavi.in@gmail.com